Dear Customer,
We are now pleased to announce that the subscription feature will officially open on September 8 (the entry will not be visible until after this date).
I. How to Subscribe
You can complete your subscription easily by following these steps:
[Blockierte Grafik: https://mail.google.com/mail/u…w6rTSlK6tBrvk&disp=emb&zw]
Currently only the €99/year “GWM Connect” package is offered.
[Blockierte Grafik: https://fonts.gstatic.com/s/e/notoemoji/17.0/1f4a1/32.png] Once your connected services expire, you can also access the Service Pack page directly via the pop-up prompt on the vehicle control page to complete your subscription.
II. Expiry Date and Purchase Eligibility
You can check the expiry dates for each of your connected services under “Vehicle Control Page” > “Services” > “Service Pack” > “My Packages”.
You may view package details at any time. However, the purchase option will become available 35 days before your service expires. Until then, you are welcome to preview the packages to prepare for your renewal.
The complimentary connected service period and available package contents may vary by vehicle model. Please refer to the actual information displayed on your App pages.
III. If You Choose Not to Subscribe
When your GWM Connect service expires, the My GWM App remote control functions and online features on your car's display (such as real-time traffic on the navigation, Deezer, and other connected apps) will no longer be available due to loss of network connectivity.
But don't worry — local features like CarPlay, Android Auto, FM/AM radio, and others will continue to work as usual.
IV. Your Right of Withdrawal
You have the right to withdraw from the contract within 14 days of purchasing your service package. To exercise this right, please log in to the account used for the purchase and follow the steps below:
My GWM App > Vehicle Control Page > Services > Service Pack > My Packages > “Order History” icon (top right corner) > locate the relevant order > click “Withdraw from contract here” > follow the prompts to complete the “Confirm withdraw”.
V. For more information
Please refer to the FAQ section in the App (“My GWM App” > “My Account” > “FAQ”).
If you have any questions, feel free to contact us at subscription@gwm-eu.com.
Thank you once again for your understanding and trust. Wishing you safe and pleasant journeys.
Kind regards,
GWM EU